Samsung Refrigerator Stopped Making Ice? The DA97-07365G Ice Maker Assembly Is Probably Why

Your Samsung fridge is running fine, the freezer's cold, but the ice maker is completely dead — and when you peek up at the arm, it's locked in a block of ice like some kind of prehistoric bug in amber. Yeah, we see this one constantly.

What's Actually Going On

When your Samsung ice maker not working situation comes down to a frozen arm and zero ice production, it usually means one of two things: the ice maker assembly itself has given up the ghost, or there's a water inlet or temperature issue that caused a cascade freeze. Nine times out of ten with Samsung French door and side-by-side models, the culprit is the ice maker assembly — specifically a failed thermostat, motor, or control board built right into the unit. Samsung stacks all that into one integrated module, which is honestly annoying, but it also means the fix is clean and straightforward.

The frozen arm situation happens when the unit tries to harvest ice, fails mid-cycle, and water backs up and freezes around the mechanism. Once that arm is locked, the whole assembly is telling you it's done. Defrosting it with a hair dryer and crossing your fingers almost never works long-term — it'll refreeze inside a week because the root cause (a failing assembly) is still there running bad cycles.

Here's the thing about Samsung refrigerator no ice problems: Samsung made this assembly replaceable as a whole unit for a reason. The DA97-07365G Samsung ice maker assembly replaces the entire module — thermostat, motor, ejector blades, and control — so you're not chasing ghosts inside a frozen plastic housing.

The Fix

Before you order or pick anything up, do a quick reset. Hold the test button on the ice maker (usually a small rectangular button on the side of the housing) for about 3 seconds until you hear a chime or the blades start to move. If nothing happens, or it cycles once and stops, you've confirmed the assembly is cooked. Time to replace it.

Here's how to swap in the DA97-07365G:

1. Empty and unplug the fridge. Don't skip the unplug step — there's a wiring harness involved.
2. Remove the ice bucket by pulling it straight out toward you. Set it aside.
3. Locate the wire harness connector on the side or back of the ice maker housing. Press the release tab and pull it free.
4. Remove the mounting screws — usually two or three Phillips-head screws holding the assembly to the freezer wall.
5. Pull the old assembly straight out. Note which direction the fill tube is pointing before you yank it.
6. Slide the new DA97-07365G into position, line up the mounting holes, and drive your screws back in. Don't overtighten — it's plastic.
7. Reconnect the wire harness until it clicks.
8. Replace the ice bucket, plug the fridge back in, and give it 24 hours to run a full cycle before you panic that it's not making ice yet.

The DA97-07365G retails around $80–$120 depending on where you grab it. Stop by YAP in Piedmont and we'll get you the part same-day so you're not waiting on a slow shipping window.

When to Call YAP vs. DIY

DIY it if you're comfortable with a screwdriver and following steps — this repair is genuinely a 20-minute job once you have the part in hand. No soldering, no specialty tools, no refrigerant.

Call YAP at 405-876-8100**** if you're not sure whether the assembly is the real issue or if you suspect a water inlet valve problem — we can help you diagnose before you spend a dime on the wrong part.

Bottom line: Samsung ice maker assembly replacement is one of the most beginner-friendly appliance repairs out there, and DA97-07365G is a stock item we keep on the shelf. Swing by the Piedmont shop or text us at 405-876-8100 and we'll have you making ice again before the weekend.