Samsung Refrigerator Stopped Making Ice? Here's the Fix (Part DA97-07365G)

Your Samsung fridge has been ghosting you on ice for weeks, and now you're buying bags at the gas station like some kind of animal.

What's Actually Going On

So your Samsung refrigerator stopped making ice completely and the ice maker arm is frozen solid — that's not just a bad mood, that's a full-on assembly failure. Samsung ice makers are notorious for this exact issue, especially in French door models where the ice maker sits up in the freezer section. What happens is moisture gets into the assembly, freezes around the components, and the whole unit just… quits. The arm gets stuck, the motor can't cycle, and you get nothing but an empty ice bin and regret.

Here's the thing a lot of people miss: when the arm freezes in place, it's not just a "defrost it and move on" situation. The freeze-thaw cycle that caused it will absolutely happen again. The internal components — the motor, the heating element, the ejector blades — are already compromised. You can run a forced defrost cycle on your Samsung (hold the Energy Saver and Freezer buttons simultaneously for about eight seconds on most models) and temporarily free up that arm, but odds are extremely high you'll be right back here in two to four weeks.

The root issue is usually a failed ice maker assembly, not just one component inside it. Samsung engineered this thing as a sealed unit, which sounds annoying but honestly works in your favor — instead of hunting down a tiny motor or a specific thermostat inside the assembly, you replace the whole thing at once and you're done. That's why part DA97-07365G exists, and it's exactly what we stock here at YAP.

The Fix

This is a legit DIY repair. If you can unscrew things and pull a wire harness, you can do this. Here's how it goes:

1. Unplug the refrigerator. Don't skip this. Ice makers have electrical components and you don't want to find that out the hard way.
2. Empty the ice bin and remove it. It just lifts out — set it aside.
3. Run a defrost cycle or use a hair dryer to thaw any ice that's built up around the existing assembly. Don't force anything while it's frozen in place.
4. Disconnect the wire harness from the ice maker assembly. There's a clip on the connector — press it and pull straight back.
5. Remove the mounting screws (usually two or three Phillips head screws holding the assembly to the freezer wall).
6. Pull the old assembly out and set it aside for the trash. Don't mourn it.
7. Mount the new DA97-07365G — line it up, drive the screws back in, reconnect the harness until it clicks.
8. Reinstall the ice bin, plug the fridge back in, and give it 24 hours to produce its first batch.

Part DA97-07365G is the OEM Samsung ice maker assembly and it runs around $90–$120 depending on where you source it. We've got it at the shop in Piedmont — call or text 405-876-8100 and we can confirm stock before you drive out.

When to Call YAP vs DIY

DIY this one if you're comfortable with basic tools and following steps — this repair is rated easy-to-moderate and doesn't require any special equipment or refrigerant handling.

Call YAP at 405-876-8100 if you've already replaced the assembly once and you're still getting no ice — at that point there may be a water inlet valve issue or a control board problem that needs a second set of eyes before you throw more parts at it.

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Bottom line: Samsung refrigerator no ice + frozen ice maker arm = part DA97-07365G, full stop. Don't waste another weekend on a temporary fix. Swing by the Piedmont shop, grab the assembly, and have ice by tomorrow. Or just text 405-876-8100 and we'll pull it for you.